RMOC (Remote Monitoring Operation Center)
Maintaining an NOC (Network Operation Centre) requires expensive infrastructure and dedicated human resources who must be continually trained and updated in the monitoring and supervision technologies and solutions that are available.
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eNGN/Ayscom, by handling the processes listed below through its Remote Network Operation Centre (ROC), enables its customers to maximize their operational efficiency and reduce direct and indirect operating costs:

1
EVENT MANAGEMENT
2
INCIDENT MANAGEMENT
3
PERFORMANCE MONITORING
4
AVAILABLE MONITORING
5
CAPACITY MONITORING

In eNGN/Ayscom’s operations centre, its expert engineers use the most advanced monitoring technology available to proactively identify and diagnose any incident or drop in service performance, giving each event the importance it needs.

SERVICE CHARACTERISTICS

Proactive notification

Incident diagnosis and corrective activities management

Network and services performance evaluation

User experience quality analysis

Direct access to support engineers

Highly qualified staff with certifications in technologies (Cisco, MEF, etc.) and solutions (monitoring / supervision)

Secure remote client access to monitoring platforms

Systems updating at the opportune moment

Periodic operational reports

BENEFITS

Focusing of resources and efforts on business, freeing them from administration and supervision of monitoring systems

Decreased TCO (Total Cost of Ownership)

Decreased operating costs (in resources and maintenance of monitoring solutions)

Faster identification and resolution of incidents

Greater system uptime

Obviates the need for dedicating time to installation and training in complex applications