Within this service we offer all troubleshooting tasks (including configuration or recovery of configurations), consultancy and onsite visits. Additionally, we include sw upgrades to the latest versions.
During the warranty period, the manufacturer guarantees that the HW/SW shall be free from defects while it is in normal use and provide performance in line with published specifications.
When any kind of SW or HW defects are communicated through the support line or by email a support case is opened with the manufacturer for tracking the repair.
eNGN/AYSCOM will support updates under the following conditions:
Our customers will be provided with the relevant software updates as they become available and qualified eNGN/AYSCOM personnel will install them or support the installation by the customer.
A copy of the requisite documentation will be delivered with the distribution of software updates